Weighted Ranks
Customer Service0.14
Charges0.09
Billing0.03
Online Services0.03
Value for Money0.18
Speed0.18
Set up process/installation0.09
Reliability0.27
| Provider | Customer Service | Charges | Billing | Online Services | Value for money | Speed | Set up process | Reliability | Score |
|---|---|---|---|---|---|---|---|---|---|
| KCOM (formerly Kingston Communications) | 50.85% | 50.85% | 58.47% | 55.08% | 59.32% | 61.86% | 48.31% | 64.41% | 58.12% |
| Shell Broadband (formerly First Utility Broadband) | 62.90% | 51.61% | 51.61% | 49.19% | 62.90% | 54.84% | 55.65% | 58.06% | 57.80% |
| Hyperoptic | 57.63% | 33.90% | 53.39% | 51.69% | 59.32% | 66.95% | 53.39% | 56.78% | 56.59% |
| Gigaclear | 50.00% | 49.06% | 50.94% | 53.77% | 51.89% | 56.60% | 59.43% | 63.21% | 55.99% |
| Zen Internet | 57.41% | 53.70% | 51.85% | 58.33% | 53.70% | 58.33% | 46.30% | 59.26% | 55.95% |
| Onestream | 52.63% | 59.65% | 45.61% | 51.75% | 50.88% | 53.51% | 55.26% | 50.88% | 52.66% |
| Supanet | 49.04% | 50.96% | 50.00% | 48.08% | 47.12% | 58.65% | 59.62% | 48.08% | 51.29% |
| SSE | 52.99% | 39.55% | 51.49% | 52.24% | 50.00% | 50.75% | 57.46% | 51.49% | 50.77% |
| John Lewis Broadband | 49.12% | 56.14% | 50.00% | 46.49% | 54.39% | 44.74% | 42.98% | 54.39% | 50.73% |
| Now Broadband | 45.41% | 52.74% | 59.10% | 50.16% | 56.20% | 41.22% | 69.32% | 47.67% | 50.52% |
| Origin broadband | 58.62% | 54.31% | 48.28% | 41.38% | 50.00% | 48.28% | 50.86% | 46.55% | 50.11% |
| Toople | 55.56% | 49.07% | 53.70% | 49.07% | 45.37% | 45.37% | 52.78% | 51.85% | 49.82% |
| Vodafone | 42.60% | 51.66% | 58.91% | 47.66% | 55.14% | 43.73% | 62.01% | 45.85% | 49.08% |
| Pop Telecom | 55.26% | 43.86% | 50.88% | 44.74% | 49.12% | 50.88% | 50.88% | 42.98% | 48.22% |
| EE | 54.53% | 41.58% | 54.53% | 49.15% | 43.85% | 43.64% | 65.42% | 45.40% | 47.84% |
| Plusnet | 48.51% | 47.68% | 54.71% | 47.46% | 50.30% | 37.52% | 64.05% | 43.72% | 47.02% |
| Three Broadband | 40.00% | 48.18% | 55.45% | 40.91% | 44.55% | 39.09% | 53.64% | 50.91% | 46.01% |
| Sky | 47.65% | 31.34% | 49.08% | 50.46% | 37.42% | 41.62% | 60.74% | 49.80% | 45.12% |
| TalkTalk | 30.82% | 40.60% | 53.58% | 43.86% | 47.06% | 40.47% | 59.72% | 42.39% | 43.06% |
| BT | 37.80% | 23.65% | 45.25% | 46.73% | 28.78% | 47.99% | 55.81% | 50.32% | 42.18% |
| Post Office | 39.71% | 51.04% | 59.73% | 36.52% | 51.20% | 27.75% | 62.36% | 33.33% | 41.42% |
| Virgin | 27.70% | 17.96% | 40.89% | 42.74% | 20.76% | 53.39% | 54.87% | 42.21% | 37.33% |